Exchange & Returns

Thank you for shopping with iki chic.

1. Eligibility for Exchange & Return

  • Item Purchased at full price qualify for a return (refund against store credit) or exchange if: 
  • Communicate within 10 days of receipt of the package 
  • The items must be unworn, unwashed, and in their original condition with all tags and labels attached.

2. How to Initiate an Exchange:

  • To initiate an exchange, please contact our customer support team at [].
  • Provide your order number, the name of the item you wish to exchange, and a brief reason for the exchange.
  • Our customer support team will guide you through the exchange process and provide you with further instructions.

3. Exchange Process:

  • Once your exchange request is approved, you will receive instructions on how to return the item(s).
  • Once we receive the returned item(s) and verify their condition, we will process the exchange.
  • If the requested exchange item is unavailable, we will provide you with alternatives of similar value.

4. Exchange Restrictions:

  • Exchanges are subject to availability. If the requested exchange item is not available, we will assist you in finding a suitable alternative or offer you Coupon Code.
  • We do not offer refunds. Exchanges and Store Credit are the only method of resolving product-related issues.

5. Non-Exchangeable Items:

  • Clearance Sale Items are not eligible for exchange.
  • Customized or personalized items cannot be exchanged unless they are defective or damaged upon receipt.

6. Defective or Damaged Items:

  • If you receive a defective or damaged item, please contact us within 1 days of delivery.
  • We will arrange for the return of the defective or damaged item and provide you with a replacement once we receive the returned item.

7. Exchange Completion:

  • Once the exchange is processed, we will provide you with tracking information for the replacement item(s).
  • Any price difference between the returned item and the exchange item will be adjusted accordingly.

8. Shipping Costs:

  • Free of Cost