Refund policy
IKICHIC.COM offers 7 days refund policy to our customers. We only provide a refund if you have received a damaged good from our side. ( Video proof is required to confirm the same.)
You can request for a refund on any item within 7 days from the date of delivery.
Please do not accept any order if the seal is broken/unsealed/tampered with packaging at the time of delivery.
7 Days easy refund available. Do not remove tags for easy return and exchange terms & condition apply.
The returned items will go through a quality check for refund processing. This is subject to the return having met the following requirements:
• In case you receive a damaged/defective item, IKICHIC.COM should be notified within 24 hours of receipt. If you choose to self-ship the products, they should be dispatched within 24 hours after the return request is raised with the courier tracking information/receipt mailed at support@ikichic.com
• We would require a video of opening the sealed package and highlighting the damaged area of the goods at support@ikichic.com.
• The items should be unused and unwashed for hygiene reasons.
• The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
• They should be returned within 7 days from the delivery date.
Any returned item received by us that does not meet the above-mentioned conditions will not be accepted and will be returned to the customer at their expense. No amount will be reimbursed in this case.
A notification with the status of the refund will be sent at the registered customer’s email within 24 working hours from the date of receiving the items.
The reverse pick-up facility is subjected to the courier partner’s service availability at a certain pin code. In case of a lack of service availability, the customer can self-ship the items to IKICHIC.COM.
Shipping Address for self-shipment of products:
IKI CHIC PRIVATE LIMITED Y-30 Okhla Industrial Area, Phase-2, New Delhi 110020
Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
Customer Support
For any other queries, you can write to us at support@ikichic.com. Please have the below information ready before you call customer care or mention the same in the email:
• Order Number / Registered E-Mail Id
• Product Name
• Phone No
• Pick-Up Address
To process a refund successfully, please re-pack the items to be returned with all the original packaging & tags that they were shipped with.
Mention the order details & complete shipping address on the packet as stated below –
• Order Number, Product Name & Return Reference Number
• Shipping Address:
• Y-30 Okhla Industrial Area, Phase-2, New Delhi 110020
You can request for a refund on any item within 7 days from the date of delivery.
Please do not accept any order if the seal is broken/unsealed/tampered with packaging at the time of delivery.
7 Days easy refund available. Do not remove tags for easy return and exchange terms & condition apply.
The returned items will go through a quality check for refund processing. This is subject to the return having met the following requirements:
• In case you receive a damaged/defective item, IKICHIC.COM should be notified within 24 hours of receipt. If you choose to self-ship the products, they should be dispatched within 24 hours after the return request is raised with the courier tracking information/receipt mailed at support@ikichic.com
• We would require a video of opening the sealed package and highlighting the damaged area of the goods at support@ikichic.com.
• The items should be unused and unwashed for hygiene reasons.
• The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
• They should be returned within 7 days from the delivery date.
Any returned item received by us that does not meet the above-mentioned conditions will not be accepted and will be returned to the customer at their expense. No amount will be reimbursed in this case.
A notification with the status of the refund will be sent at the registered customer’s email within 24 working hours from the date of receiving the items.
The reverse pick-up facility is subjected to the courier partner’s service availability at a certain pin code. In case of a lack of service availability, the customer can self-ship the items to IKICHIC.COM.
Shipping Address for self-shipment of products:
IKI CHIC PRIVATE LIMITED Y-30 Okhla Industrial Area, Phase-2, New Delhi 110020
Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
Customer Support
For any other queries, you can write to us at support@ikichic.com. Please have the below information ready before you call customer care or mention the same in the email:
• Order Number / Registered E-Mail Id
• Product Name
• Phone No
• Pick-Up Address
To process a refund successfully, please re-pack the items to be returned with all the original packaging & tags that they were shipped with.
Mention the order details & complete shipping address on the packet as stated below –
• Order Number, Product Name & Return Reference Number
• Shipping Address:
• Y-30 Okhla Industrial Area, Phase-2, New Delhi 110020